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Support Access

Support Access allows Akuity support engineers to access the argocd-application-controller pod in managed clusters when troubleshooting is required. This feature provides temporary, time-limited access that can be enabled and disabled as needed.

Enabling Support Access​

To enable support access for a managed cluster:

  1. Navigate to your Argo CD instance → Clusters tab.

  2. Find the cluster you want to enable access for.

  3. Under the Actions tab, click on the three-dot button.

  4. Locate the Manage Support Access section.

    Support Access Section

  5. Toggle the Enabled switch to enable access.

  6. Set the Duration field to specify how many minutes the access should remain active.

  7. Click Save to apply the changes.

    Support Access Modal

Once enabled, Akuity support engineers will have access to the argocd-application-controller pod in the specified cluster for the configured duration.

Disabling Support Access​

Support access can be disabled in the following ways:

Automatic Expiration​

Access will be automatically removed after the specified number of minutes elapses.

Manual Disabling​

To manually disable support access before the timer expires:

  1. Navigate to the cluster details as described above.
  2. Toggle the Enabled switch to disable access.
  3. Click Ok to apply the changes.

Security Considerations​

  • Support access is temporary and automatically expires after the specified duration.
  • Access is limited to the argocd-application-controller pod only.
  • You can monitor and control when support access is active.
  • Access can be revoked immediately at any time by disabling the feature.