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Multi Factor Authentication

Multi Factor Authentication (MFA) is a security feature that requires users to provide two or more verification factors to access the Akuity Platform. This adds an extra layer of security to your account and helps protect your data.

IMPORTANT

Multi Factor Authentication is available at the organization level. Once MFA is enabled, every user in the organization must set up MFA to access the Akuity Platform. Otherwise, users will not be able to log in.

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MFA is available on Professional and Enterprise plans only. Please contact our Sales Team to access the feature.
This feature is only available on SaaS and not available on Self-Hosted.

The owner role on the Organization is required to manage MFA settings.

Enabling MFA​

To enable MFA for your organization:

  1. Click the Organization drop-down on the left navigation menu and click Settings.

    Organization Settings

  2. Click the MFA tab.

    MFA Settings

  3. Click the Enabled toggle and confirm the action.

    Enable MFA

  4. MFA has been enabled. Remember: every user in the organization must set up MFA to access the Akuity Platform. The next time a user logs in, they will be prompted to set up MFA.

Managing MFA​

You can view the MFA status of all users in the organization on the MFA page. The MFA status can be one of the following:

  • Enrolled: The user has set up MFA.

  • Not Enrolled: The user has not set up MFA.

    Manage MFA

In case a user is locked out of their account and they can no longer access the MFA code, the organization owner can reset the MFA for the user. To reset MFA for a user:

  1. Click on the three dots next to the user and click Reset MFA.

  2. This will send a request to the support team to reset the MFA for the user. The support team will reset the MFA for the user.

Once MFA is reset for a user, the user will be prompted to set up MFA the next time they log in.